Filter data

2020
Respondents to the survey Number Number of respondents to the survey 990
Client cooperation System support for cooperation Support for cooperation N 984
Support for cooperation % 17,1
Smartness of the systems Technical functionality of information systems The client-IS is technically functioning N 972
The client-IS is technically functioning % 56,1
The client-IS responds quickly to commands N 972
The client-IS responds quickly to commands % 52,5
Faulty system function has caused a risk N 968
Faulty system function has caused a risk % 11,1
Integration of information systems An electronic information system in use N 974
Users who sign in daily to only one IS % 29,2
Users who sign in daily to 2-3 ISs % 54,8
Users who sign in daily to 4 or more ISs % 15,6
A professional's ID card in use % 33,8
Double documentation as a key issue % 42,7
Information systems' ease of use School grade N 971
School grade for the client-IS 8-10, % 27,5
The window views are logical N 968
The window views are logical % 45,0
Terminology is clear N 973
Terminology is clear % 46,9
Documenting client data is seamless N 987
Documenting client data is seamless % 52,1
Routine tasks straightforward to perform N 971
Routine tasks straightforward to perform % 48,4
Availability of functions that support work Sum variable: quality client data N 968
Sum variable: quality client data % 58,8
The services of a client on display N 972
The services of a client on display % 27,3
The contacts of a client on display N 972
The contacts of a client on display % 30,0
Help for coordinating the services N 986
Help for coordinating the services % 36,6
Support for managing clients N 973
Support for managing clients % 46,4
Support for handling work tasks N 971
Support for handling work tasks % 41,8
Support for adhering to deadlines N 967
Support for adhering to deadlines % 27,3
Support of information systems for collaboration ISs support collaboration within an organization N 989
ISs support collaboration within an organization % 50,7
ISs support interorganizational collaboration N 985
ISs support interorganizational collaboration % 11,0
ISs support collaboration of social and healthcare services N 985
ISs support collaboration of social and healthcare services % 8,3
Workload caused by information systems The changing ISs cause strain N 985
The changing ISs cause strain % 27,4
Poorly functioning IT is burdensome N 986
Poorly functioning IT is burdensome % 49,6
Scattered client information causes strain N 983
Scattered client information causes strain % 39,4
Inconsistence of client information causes strain N 980
Inconsistence of client information causes strain % 10,7
Giving feedback of ISs Aware of how to give system feedback N 986
Aware of how to give system feedback % 56,4
System supplier is interested in feedback N 982
System supplier is interested in feedback % 26,0
IT competencies Experienced as an IS user N 987
Experienced as an IS user % 70,7
The length of experience with the IS N 974
Has used the IS for over 3 years % 57,3
The adoption of a new system topical % 49,4
Means of information exchange Seeking client information via paper or fax % 40,0
Seeking client information via Kanta % 7,5
Effects of information systems ISs improve the quality of service N 986
ISs improve the quality of service % 27,4
Documentation for statistics is seamless N 876
Documentation for statistics is seamless % 28,1
E-services have replaced service processes (3 y.) % 55,5
New decision support systems support work % 35,9
ISs support for management ISs support management A tool for directing daily work N 170
A tool for directing daily work % 41,2
A tool for monitoring activities N 170
A tool for monitoring activities % 31,8
A tool for monitoring goals N 170
A tool for monitoring goals % 43,5
A tool for producing reliable monitoring data N 169
A tool for producing reliable monitoring data % 39,6
A tool for monitoring the use of recourses N 168
A tool for monitoring the use of recourses % 20,2